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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Pclinkup

Whether you’ve just started your own business, or have been in the market for years - taking care of your technology needs can be complicated and exhausting. At Pclinkup, we believe that your IT requirements should be supported by experienced professionals, and offer a variety of  IT services to protect your business continuity, ensure ongoing networking, provide a single source of truth for IT business management, and secure file collaboration and backup. To cater to your organization’s needs. Call us today to find out more.